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How To Use Digital Trends To Improve Your Resident Experience [WEBINAR]

Reputation, the world’s leading Reputation Experience Management platform, hosted a live webinar with RoarB2B to discuss the results of their most recent Quick Take report in the care sector. The report looks at over 2,500 adult care facilities and analyses resident feedback from reviews from Carehome, Google, and more to identify where the sector’s online strengths lie and what can be improved on. Chris Sparling, Reputation’s CX Strategy Director, and Nathan Griffiths, SMB Account Executive also discussed the latest digital trends impacting new residents’ acquisition and the patient journey. You will learn how your care facilities can harness unstructured feedback to improve the resident and patient experience.