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[Healthcare Webinar Series #1] So a patient left you a bad review, now what?

Topic/Description: Research shows that 80% of healthcare consumers trust online reviews. In fact, ratings and reviews are the third most important decision factor for patients when selecting care, after insurance and location. In this webinar learn how to best manage online feedback in an era of healthcare consumerization.   Key Takeaways: 1.     Consumerization of healthcare: where patients go for feedback 2.     Best practices for monitoring and managing online reviews  3.     Factors to consider when implementing a reputation management program at your healthcare organization 4.     How to be proactive with online feedback