Change in the automotive industry has rapidly accelerated over the last two years. It’s no secret that dealers and OEMs alike must act on implementing strategies to ensure a better future for the bran
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Join customer experience leader Reputation and guest speaker Jessica Peterka from Timberland Partners for an interactive webinar discussing important changes happening right now in the CX world and ho
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-Healthcare has changed. With the pandemic forcing a reinvention of the healthcare customer experience, increased consumerism has expanded choice and initiated a digital-first mentality across the ind
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You'll get a deep dive into our latest innovations as we started off 2022. Join Phil Rapisardo, Director of Product Marketing, and Timi Chu, Director of Product Management, to learn how you can help y
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The 2021 Automotive Reputation Report is out, after a whirlwind of a year for the industry. We analyzed over 17,000 automotive dealerships and their affiliated brands in the United States to learn mor
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The 2021 Automotive Reputation Report is out, after a whirlwind of a year for the industry. We analyzed over 17,000 automotive dealerships and their affiliated brands in the United States to learn mor
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91% of people believe that companies should fuel innovation by listening to their customers. Yet, only 32% of marketing and customer experience professionals believe they have access to the informatio
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Payer+Provider Virtual Summit: Session Overview Next Level CX: What Payers and Providers Can Learn from Innovative Industries with Annie Haarmann, Head of Strategy & Consulting, Healthcare & Senior Li
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Topic/Description: Research shows that 80% of healthcare consumers trust online reviews. In fact, ratings and reviews are the third most important decision factor for patients when selecting care, aft
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Topic/Description: It’s no secret that healthcare organizations that request reviews consistently get more and better feedback from their patients; however, aligning efforts internally across key stak
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Topic/Description: You're promptly responding to online reviews and even requesting reviews from patients; but what's next? In this webinar learn what to do with all of that online feedback and how to
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Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable
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Presented by Karl Chessel, Director – Hospitality Operators & Food, EMEA at CGA About this talk CGA's Karl Chessell is joined by Reputation's hospitality experts, Kate Burns and Phil Capper, to discu
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Responding to online negative feedback can be challenging. What should you say? What should you not say? Should you even respond? In today's, your customers will be not only your biggest advocates but
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The past year has been full of unprecedented challenges for the senior care industry. The pandemic has led to low occupancy levels and has eroded resident and family trust in the industry. In response
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Patients increasingly seek healthcare information via online searches. The pandemic has only hastened this shift. Now Google is leveraging that fact like never before. Google is short-cutting what has
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Discover how ProMedica uses customer feedback and a digital-first approach to consumers to achieve stellar results across more than 400 facilities in 28 states.
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View our 30-minute on-demand webinar in partnership with Adweek and Freshly on, "Are You Making the Most of Customer Feedback? Why CX Data Is Critical to Driving Loyalty and Growth". Hear from custome
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Reputation, the world’s leading Reputation Experience Management platform, hosted a live webinar with RoarB2B to discuss the results of their most recent Quick Take report in the care sector. The repo
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Our hyperconnected world creates exponential opportunities to communicate, but it also presents a challenge: breaking through the noise of a crowded mobile landscape. Hear from Bob Brown Chevrolet, Au
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