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CX in 2021: Using Your Customer Feedback To Increase Revenue [WEBINAR]

In this webinar alongside Customer Experience Magazine (CXM), Reputation’s CX Strategy Director, Chris Sparling will look at where CX sits in 2021's ever-evolving world. How can businesses of all sizes use the omni-channel feedback of their customers, from both structured and unstructured sources, to improve their operations and turn these improvements into directly-attributable revenue? And what are the other reasons why businesses would want to do this? The experiences of your customers can also be used to attract new customers and help to showcase your brand online. Chris will also cover how brands can truly understand the insight behind the feedback, and use that insight to attract new customers to continue growth.