12 Tips for Customer Experience Survey Design
Customer experience surveys should be a part of your business strategy. Here are 12 tips for designing surveys to gather valuable feedback.
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Surveys
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How to Build Customer Surveys That Yield Actionable Feedback
When surveys are not structured properly, your customers will abandon them and you’ll miss out on the valuable intel you need to make improvements. To increase your completion rates, read our six...
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How to Improve the Student Experience with Surveys
Student surveys are a great way to get a pulse on your institution's academic experience. We break down different types of surveys and their benefits.
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Conversational Surveys: What Are They and How Can They Benefit Your Business?
We break down how your business can use conversational surveys to get customer feedback and collect insights to improve the customer experience.
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SMS Surveys
Given that text message open rates are 4X higher than email, conducting surveys via SMS makes a lot of sense these days. To help with that, Reputation is pleased to announce some innovative SMS...
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Introducing SMS Surveys by Reputation
Given that text message open rates are 4X higher than email, conducting surveys via SMS makes a lot of sense these days. To help with that, Reputation is pleased to announce some innovative SMS survey
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4 Survey Errors to Avoid
Customer survey data can be valuable — or useless — and it all depends on the questions you ask. When created and executed the right way, customer surveys can provide insight into customer...
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How Your Online Reputation Drives HCAHPS Scores
Check out this infographic to see how your Online Reputation Drives HCAHPS Scores
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Eliminating the Disconnect Between Patient Expectations and Reality
We all know the healthcare experience is more consumer-focused than ever. But what exactly are consumers looking for, and how are they making choices about their care? A survey in the 2021 Healthcar
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Healthcare Consumer Survey: The Impact of Online Reviews on Selecting Providers
Executive Summary Brand perception begins online, with the local online reputation of doctors, clinics and hospitals. In late 2017, Reputation.com set out to understand how consumers use the...
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Survey Do’s and Don’ts
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Tip of the Week: Don’t Ask Too Many Questions on Your Survey
Low response rates to your customer satisfaction surveys? You might be asking too much of your audience. If you ask too many questions, you're asking for too much of your customer's time, and they...
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ORM In Action, Part 4: Surveys
Part 4 of the ORM in Action series, focusing on how a strong survey program can help build review volume, improve search rankings, and drive revenue.
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5 Real-World Sentiment Analysis Use Cases
Sentiment analysis is a way of attaching a metric to a snippet of data that conveys how positive or negative its connotation is. It’s broader and deeper than the traditional customer survey that...
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Are You Paying Too Much for NPS Surveys?
Customer experience (CX) is everything in today’s transparent, highly social business environment, where someone’s negative review or social comment can have significant impact on business...
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Are CAHPS Surveys an Indication of Your Online Reputation?
Transparency in Healthcare is a Growing Trend Transparency isn’t optional. Consumers are taking a more active role in their healthcare because there is more at stake: they’re facing higher...
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National Retailer Uses Surveys to Boost Response Rates, Positive Reviews and Search Rankings
Key Objectives A major national retailer operating in 42 states was having difficulty engaging with its hundreds of thousands of customers to gather useful feedback. With 1,200 locations all...
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Tip of the Week: Use Surveys to Boost SEO
Surveys provide insight into how your customers feel about you — but did you know they can improve your position in search rankings? By publishing ratings, testimonials and survey responses on...
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5 Critical Things Your Surveys Must Do
Are your surveys delivering the actionable feedback you need? If that statement just caused alarm bells to go off in your head, this is a great time to re-evaluate how you’re gathering customer...
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Tip of the Week – Keep Surveys Short, but Allow for Comments
Sending a survey? Be careful not to overwhelm or frustrate your audience with too many questions. Keep surveys short. Ten or fewer questions is usually enough to get the information you need. Make...
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