Reputation Surveys
Capture feedback faster and reduce customer friction, increase responses, and turn responses into online reviews with Reputation Survey management.
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Capture feedback faster and reduce customer friction, increase responses, and turn responses into online reviews with Reputation Survey management.
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Customer experience surveys are the best way to gauge how consumers are feeling about your brand. In this guide, we'll break down how to get started.
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Customer experience surveys should be a part of your business strategy. Here are 12 tips for designing surveys to gather valuable feedback.
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We break down how your business can use conversational surveys to get customer feedback and collect insights to improve the customer experience.
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Your employees are feeling burnout — are you listening? We break down why surveys are the best way to put a spotlight on the voice of the employee.
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We surveyed more than 500 companies and combined our findings with consumer surveys from the UK, US, Germany and Australia to find out the impact of proactive online reputation management with...
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About 10% of responses to surveys may be disingenuous, according to Measuring U, a quantitative research firm based in Denver, Colorado. Such disingenuous responses are the result of many factors,...
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Different types of customer experience surveys produce different types of information that benefit your business operations and your reputation. Knowing which type of customer experience survey to...
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According to Gartner’s 2018-2019 CMO Spend Survey, marketing leaders have allocated 29% of their total 2018-2019 budgets to investments in marketing technology, up from 22% in 2017. “Marketing...
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Customer satisfaction surveys are incredibly valuable tools to help you optimize the customer experience, build loyalty. But how do you create surveys that people will complete? And how do you...
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Strategic use of surveys is an excellent way to assess your current reputation while gathering information to help you improve your reputation in the future. Fulfilling your customers’ wants and...
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Customer survey data can be valuable — or useless — and it all depends on the questions you ask.
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Given that text message open rates are 4X higher than email, conducting surveys via SMS makes a lot of sense these days. To help with that, Reputation is pleased to announce some innovative SMS survey
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Check out this infographic to see how your Online Reputation Drives HCAHPS Scores
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We all know the healthcare experience is more consumer-focused than ever. But what exactly are consumers looking for, and how are they making choices about their care? A survey in the 2021 Healthcar
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Your customers' opinions are central to your brand reputation and customer surveys can do more than simply collect data. With our integrated platform, the insights you gather from surveys can help you
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Read this report to learn the impact of online reviews on consumers selection of healthcare providers.
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