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How Scentre Group achieved higher retail sales growth through reputation management | Reputation

Scentre Group, the largest retail organization in Australia, needed a cost-effective integrated solution to help them ensure they were at the forefront of their customer experience. Research Manager Michael Scarfe shares how Reputation enabled Scentre group to completely reimagine the customer experience by giving them the ability to connect with over 100,000 customers through online reviews across 41 different locations and 4 time zones in almost real-time. This work allowed them to discover that a higher reputation score correlated directly with higher retail sales growth. Subscribe: Reputation’s market-leading solutions help you manage every customer touchpoint. Be found, chosen and endorsed, and use customer feedback to continually improve CX. Learn more: Connect with Reputation: