2021 Retail Reputation Report
Our 2021 Retail Reputation Report analyzes 3.7 million customer ratings and reviews to deliver insights to help improve retailers' operations and revenue.
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Retail
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How the Great Resignation Affects Retailers’ Reputations
Retail employees are quitting their jobs in record-shattering numbers. We break down how retailers should respond to maintain their reputations.
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5 Customer Experience Tips for Retailers During The Holidays
The holiday shopping season is a critical time for retailers. We break down how retailers can manage their customer experience during this time.
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How to Drive Foot Traffic to a Retail Store after COVID-19
Retail foot traffic is increasing after COVID-19 restrictions have begun to loosen. According to The Wall Street Journal, foot traffic has almost reached pre-pandemic levels in the United States...
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What is a Localized Marketing Strategy?
What is a localized marketing strategy? âś“ For a detailed look at this approach, including benefits, examples, and tips for success, click here!
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What’s Next for Retail? Why Curbside Pick-up is Here to Stay
Curbside pick-up has become a way of life everywhere. But how will this retail trend continue to evolve as things return to some sense of normalcy? Check out this article to learn more.
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Why Reputation Matters: Google, Red Wing Shoes and Pearle Vision Weigh in on the Pandemic and its Impact on Retail
No one can deny the dramatic impact Covid-19 has had on the Retail industry. As soon as the shelter-in-place orders were announced, stores closed...
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2020 Retail Reputation Report
Today’s customers expect personalized, convenient service and great experiences whenever they engage with your brand. To compete, retailers must remove friction from purchase and return processes...
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Leading Australian Shopping Centre Group Revolutionises Their Customer Engagement With Reputation
Scentre Group owns and operates the pre-eminent shopping centre portfolio in Australia and New Zealand.
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The 6 Types of Customer Experience Surveys (with Sample Questions)
Different types of customer experience surveys produce different types of information that benefit your business operations and your reputation. Knowing which type of customer experience survey to...
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Multichannel Marketing for Retail: 4 Real-World Examples
Gartner recently reported that 90% of marketers struggle to seamlessly connect more than three channels on the buyer journey. But despite challenges associated with getting multichannel marketing...
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The Top 6 Google My Business Features for Marketers
How your business shows up on local search will make it easier for customers to find you, make decisions about using your products or services, and even maintain strong connections with your company.
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Your Essential List of Customer Survey Questions
Strategic use of surveys is an excellent way to assess your current reputation while gathering information to help you improve your reputation in the future. Fulfilling your customers’ wants and...
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5 Best Practices for Retailers to Respond to Online Reviews
Customer engagement is a two-way conversation, once you know what customers are saying in online reviews, your retail locations must respond back in order to optimize customer relationships.
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4 Online Reputation Management Strategies to Attract New Customers
We hate to tell you this, but your locations may be in danger of mismanaging their respective online reputations. If any one of your locations have received negative online reviews that have gone...
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How Scentre Group achieved higher retail sales growth through reputation management | Reputation
Scentre Group, the largest retail organization in Australia, needed a cost-effective integrated solution to help them ensure they were at the forefront of their customer experience. Research Manager M
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2020 Retail Reputation Report
The Official 2020 Retail Reputation Report
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