Did you know requesting reviews during or immediately following customer reactions via SMS increases response rates by 15 times of email-based requests? When you’re interacting with a customer is the best time to ask: It’s immediate and the experience is fresh in the customer’s mind.
Some ORM platforms offer mobile apps that enable you to text a review request from your smartphone, while the customer’s still in the store. It’s a great way to build review volume, and it makes responding much easier and faster for the customer.
Learn more about how online reviews help you leverage the voice of the customer to grow your business.