Don’t disregard negative reviews about your business. They can be nearly as beneficial as positive reviews in boosting your online reputation if you act upon them.
If you receive multiple unfavorable reviews that cover the same issue, think of them as a call to action to make improvements. They can provide essential information to help you streamline and sharpen your services and enhance your products.
To learn more about the value of customer feedback and improving your online reputation, download the Online Reputation Management Success Kit.