Tip of the week: Boost Customer Sentiment with Fast Review Responses

August 8, 2017

How quickly you respond to complaints and negative online reviews speaks volumes about your level of and commitment to customer service — and can influence consumer sentiment.

In a recent Kleiner Perkins study, Mary Meeker reported 60 percent of customers value businesses with easy access to online support, and 53 percent want faster response times.

An Online Reputation Management platform can help you stay on top of issues by pulling in social comments and online reviews across the web into a single dashboard.

Learn more about how you can effectively monitor and respond to online reviews.

 
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