Prais Dental a cosmetic and general dental facility based in London has been providing their patients with the best dental service and experience.
They had a lot of happy patients, but those customers weren’t sharing their experiences online. Prais Dental wanted to connect with their patients and gather relevant feedback.
However, they weren’t sure how they could manage and monitor their overall online reputation.
The Challenge: Matching the Quality of Care to Online Reputation
Richard Prais, the principal dental surgeon at Prais Dental, was looking for a robust online reputation management solution that would elevate his facility’s online presence and turn all customers into brand advocates.
In fact, Prais Dental had several satisfied customers but the majority of them didn’t share their experiences online.
Without positive reviews Prais knew that his practice’s online reputation would not match the quality of care his practice provides, so he partnered with Reputation.com to achieve the following goals:
- Gather feedback from patients
- Improve local search results
- Increase review volume and ratings to reflect the truth about the facility
The Solution: Outreach Yields Big Returns
By using Reputation.com’s comprehensive platform, Prais Dental was able to easily and seamlessly send review requests to customers in an efficient and effective manner.
The outreach helped them to proactively monitor, manage and gain control of their online reputation. And, within five months, the company saw its online reputation grow markedly more positive – on all major review sites and reached a best-in-class Reputation Score of 792.
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