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2021 Healthcare Reputation Report

We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how healthcare providers manage their reputations in a world changed forever by a global pandemic.

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We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how healthcare providers manage their reputations in a world changed forever by a global pandemic. We also worked with research firm YouGov to learn how people make healthcare decisions today, ranging from Millennials to Baby Boomers.