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2020 Retail Reputation Report

The Official 2020 Retail Reputation Report

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The 2020 Retail Reputation Report is an analysis of unstructured text from consumer reviews on Google and Facebook for 100 leading retailers. It reveals which retailers are leading and which are lagging in terms of online reputation, as well as key service metrics as expressed in the unfiltered — and public — voice of the customer in reviews on Google, Facebook and other review sites across the web.