Win More Sales and Customer Loyalty with Messaging

70 percent of consumers say they prefer to message a business for a faster response. Learn how Reputation's new product, Messaging, can help businesses meet and exceed consumer expectations.

Why Messaging Matters to Car Dealerships

Conversational commerce, which includes messaging, is becoming more important for automotive dealerships to build relationships with customers and learn from them. The term refers to people and...

Reputation Adds Messenger API Support for Instagram

Company becomes one of the first CX vendors to integrate client Instagram messaging into platform REDWOOD CITY, CALIF. – June 2, 2021 – Reputation, the global leader in reputation experience...

Reputation Unveils Messaging to Enable Faster, More Personalized Customer Interactions

REDWOOD CITY, Calif. — April 22, 2021 — Reputation, the global leader in reputation experience management, today introduced its latest product, Messaging. Messaging provides a central inbox that...

Introducing Messaging by Reputation

With Messaging by Reputation, you can capture this new conversation channel and win sales and loyalty from customers who reach out to your business via popular messaging services.

SMS Surveys

Given that text message open rates are 4X higher than email, conducting surveys via SMS makes a lot of sense these days. To help with that, Reputation is pleased to announce some innovative SMS...

Texting Trend Set to Dominate Customer Engagement Channels

Did you know that people read 98% of the text messages they receive? That number is staggering, so why do brands shy away from using SMS for customer engagement? The main reason is that they are...

Social Media Profile Checklist for a Stronger Online Reputation

A unified approach to social media management is good for online reputation management (ORM). A strong, unified social media management strategy ensures consistent brand messaging and better...

Auto Dealerships: Be Careful with that Text Message

Texting can be an effective way for auto dealerships to connect with customers, provide service updates, send details on a potential automotive purchase after a customer visits your lot, or invite...

Pearle Vision’s Shift From Promotions to Quality Care Brand Messaging

Don’t Waste Your Marketing Budget

  You’ve got a killer marketing plan. You’ve developed clear personas, excellent branding, breakthrough messaging. You’ve analyzed data and have finely tuned the marketing channels you use to...