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The Ultimate Guide to Customer Review Management

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Reviews are more important than ever.

Online reviews can make or break a business’s online reputation. Great feedback can lead to repeat customers becoming brand advocates. But a fake or bad review can destroy a business’s credibility.

In this guide, we’ll provide you with guidance for handling all types of feedback through the following sections:

  • When to ask customers for reviews
  • How to handle both negative and positive reviews
  • How to deal with reviews on different platforms such as Facebook and Google