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The 5 Must-Haves for Successful RXM

The 5 Must-Haves for Successful Reputation Experience Management

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Companies face the challenge of offering customers and prospects the best possible experience at every point of contact. One bad experience can ruin a customer’s relationship with the service provider and the brand forever. This is exactly where Reputation Experience Management (RXM) comes in. It combines the optimization of Customer Experience with the management of a company’s Online Reputation. Check out this guide for the five must-haves for implementing a successful Reputation Experience Management strategy.