Online Reputation Management for Financial Service Firms
Online reputation management presents a huge opportunity for financial services firms as they seek to change how they’re perceived.
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Online reputation management presents a huge opportunity for financial services firms as they seek to change how they’re perceived.
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Executive Summary The Current State of Affairs Ben Franklin once said, “It takes many good deeds to build a good reputation, and only one bad one to lose it.” Franklin’s quote is apropos to...
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Recent data shows that Millennial consumers are showing less loyalty to their banks. That’s why it’s essential for financial services companies to focus on the customer experience to remain...
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Few industries depend as heavily on reputation as financial services. Reputation management in finance increasingly relies on online reviews rather than word of mouth, but this presents some...
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Recent research from Marqeta shows that Millennial consumers are less brand-loyal to their banks than Baby Boomer consumers. There are several reasons for this, from the rise in new financial...
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The Official 2019 Retail Banking Reputation Report
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