Many Online Reputation Management (ORM) platforms offer customizable templates for responding to online reviews. It’s important to get your Legal team involved in creating and reviewing these templates, to ensure your responses comply with company policy and any industry regulations.
Best practice is to ask your legal team to review the templates before launching your ORM program. That way you avoid the risk of noncompliance that could result in fines or damage to your online reputation.
For more information about how to get started with Online Reputation Management, read our guide.