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The Customer Journey in Today’s Feedback Economy

Your customers are constantly giving you feedback, but what are you doing with it?

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Having a robust understanding of your customer journey is vital to the success of your business. You have to understand how customers find you and their thoughts on their unique experience with your brand. However, collecting all this data from multiple sources can be overwhelming. In fact, most platforms can only provide one of those actions.

Reputation is the only platform in the industry that can pull all this data into one cohesive machine learning platform. Take a look at just how we do it.