Tip of the Week: Timing is Key to Getting Customer Reviews

November 4, 2016

Customer reviews are the most important way to improve the online reputation of your business. Knowing when to ask for those reviews helps improve the likelihood of getting them.

When a customer has just made a purchase or completed a service appointment, that’s the time to ask, when they are still focused on the experience and motivated to tell the world about it. The longer you wait to ask, the lower your response rate.

To learn more about requesting customer reviews and improving your online reputation, download the Success Kit: Online Reputation Management

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