When a customer complains about your brank or one of your locations in a social post, don’t ignore it. A well-crafted response addressing the reviewer’s concerns can turn it around in your favor.
In fact, according to PeopleClaim, 95 percent of unhappy people will return to a business if an issue is resolved quickly and efficiently.
If you see a negative post about your business, respond in a way that demonstrates a commitment to improving the customer experience. For example, you can mention you’re using feedback from online reviews and customer comments to improve service levels. Taking this approach may help turn a negative opinion into a positive one.
Learn more about how you can get great online reviews.