Tip of the Week: Connect Feedback to Specific Transactions

April 4, 2017

Online reviews can provide valuable feedback about your locations, but customers might not always call out individual employees or locations when providing feedback. And that information can help you make necessary changes or giving praise when it’s due.

Proactively requesting reviews immediately following interactions with customers helps pinpoint who was responsible for a review. Knowing the time and location of the review can help you determine training needs for a particular employee or team, or make targeted operational improvements.  

Of course, positive feedback can also be linked to individuals this way, enabling incentives and rewards for people who uphold customer service standards.

Learn more about how Reputation.com can help you proactive request and respond to reviews.

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