Tip of the Week: Analyze Your Customer Sentiment

October 20, 2016

 

It's challenging to monitor customer feedback across different review sites, spot operational issues, and quickly implement improvements. Use a tool that offers thematic analysis so that you can spot recurring issues in negative reviews --  such as long wait times or unfriendly staff -- and solve those problems quickly.

Read our Online Reputation Management Success Kit to get more valuable tips for managing your online reputation.

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